Shipping policy
Shipping Policy
Last updated: 01/13/2026
Thank you for shopping with Novadora. This Shipping Policy explains how orders are processed, shipped, and delivered.
By placing an order on our Site, you agree to the terms below.
1) Order Processing Time
Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
Processing includes:
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order verification
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packaging preparation
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handing the package to the carrier
Please note: Processing time is separate from shipping time.
2) Estimated Delivery Times
Delivery times depend on your location and the product ordered. All delivery times below are estimates, not guarantees.
Delays may occur due to events outside our control, including carrier delays, weather, customs processing, or seasonal demand.
United States
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Typical: 3–7 business days
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In rare cases: up to 10–15 business days
Canada
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Typical: 5–10 business days
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In rare cases: up to 15–20 business days
Europe / United Kingdom
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Typical: 6–12 business days
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In rare cases: up to 15–25 business days
Australia / New Zealand
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Typical: 7–14 business days
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In rare cases: up to 15–25 business days
Other International Locations
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Typical: 8–16 business days
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In rare cases: up to 15–30 business days
3) Shipping Cost
Shipping costs (if any) are calculated at checkout.
From time to time, we may offer promotions such as free shipping or discounted shipping. These promotions may change at any time.
4) Tracking Information
Most orders include tracking.
Once your order ships, you will receive a shipping confirmation email with tracking information.
Tracking Updates
Tracking updates may take 3–7 business days to appear depending on:
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carrier scanning schedules
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international handoffs
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customs processing
If your tracking does not update immediately, that is normal. Please allow time for the carrier system to refresh.
5) Multiple Packages / Split Shipments
Because Novadora works with third-party suppliers and fulfillment partners, your order may be shipped in multiple packages and may arrive on different days.
If you order multiple items, you may receive:
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separate tracking numbers
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separate deliveries
This is normal and can help get products delivered faster overall.
6) Incorrect Address Disclaimer
Customers are responsible for entering the correct shipping address at checkout.
If an incorrect or incomplete address is provided and the order is:
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delivered to the wrong location, or
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returned to sender, or
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undeliverable,
Novadora is not responsible for replacing the order at no cost.
If the order is returned to the sender, we may offer:
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reshipment (shipping fees may apply), or
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a refund minus shipping/handling fees where applicable.
7) Delivery Delays
Shipping delays can occur due to events outside our control, including:
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carrier delays
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weather conditions
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customs inspections
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holiday season volume
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service disruptions
Novadora does not provide refunds for delays outside our control, but we will always do our best to assist you with tracking and carrier updates.
8) Lost Packages / Missing Orders
If tracking shows "Delivered" but you did not receive it:
Please:
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check with neighbors, household members, or building staff
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verify the shipping address used
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contact the carrier to file a report
Then contact us at support@novadora.shop within 7 days of the delivery status so we can assist.
Important: Novadora is not responsible for stolen packages after confirmed delivery.
If tracking shows the package is lost in transit:
If the carrier confirms the package is lost, we will work with you to provide a resolution such as:
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a replacement (if available), or
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a refund (if appropriate)
9) Customs, Duties & Taxes (International Orders)
International orders may be subject to:
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customs duties
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VAT
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import taxes
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brokerage fees
These charges are determined by your local government and are the responsibility of the customer unless stated otherwise.
If an international package is delayed, held, returned, or destroyed due to unpaid customs charges, we may be unable to provide a full refund.
10) Shipping Restrictions
We may not ship certain products to certain locations due to:
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carrier limitations
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customs restrictions
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product compliance rules
If we cannot ship your order, we will contact you and issue a refund.
11) Shipping Dispute Resolution (Recommended)
If your order is delayed, missing, or marked delivered but not received, you agree to contact Novadora at support@novadora.shop before filing a chargeback so we can assist with tracking, carrier claims, and resolution.
12) Contact Us
If you have any questions about shipping, contact us at:
📧 support@novadora.shop